FCPS Parent and Student IT Support

July 29, 2020

What If Something Is Not Working?

To support families who are working with their children during distance learning, Fairfax County Public Schools launched a new Parent Technology Help Desk.. The number is 1-833-921-3277 (833-921-FCPS). It will be answered by staff 7 a.m. to 11 p.m., seven days a week. If the help desk is unable to solve the issue on the phone with the parent or guardian, they will enter a ticket on the parent’s behalf and the request for help will be transferred to the appropriate FCPS team. 

Parents or guardians who need help in a language other than English should let help desk staff know, and a interpreter will join them on the line. (FCPS also has existing parent information phone lines, available in eight different languages, that can assist with general questions about FCPS.)

FCPS has also set up the Parent and Student IT Support Portal for self-help information and a place to submit a help request ticket for both parents and students.  Once a ticket is submitted, a tech support person will be back in touch with you as soon as possible. Be sure to include your contact information in the ticket and click wither the Parent/Guardian or the Student button.

Get more information about the new Parent Technology Help Desk