Technology Support

These common troubleshooting tips may help you:

Issues logging into your laptop after resetting your password? - Your laptop remembers the last password you used from an FCPS building. In order to sign in to your laptop with your new password you will need to sign in from an FCPS building. If you live close to a school or if you want to come to Marshall HS, you can remain in your car and just be parked close to the building. Restart the computer a couple times and then login. This will sync the laptop and allow you to login with the new password.
If you are experiencing a licensing error you may try going to any FCPS site (any school you live closest to or Marshall HS) remain in your vehicle parked close to the building. You do not need to go inside. Restart the computer a couple times and then login. If you continue to have issues, please put in a ticket below on the IT Support Site.
Any time a software is not working properly, please restart your computer by clicking on the Start icon, then the power icon and selecting "Restart." This ensures that your computer is getting updates.

Forgot or Need to Change Your Password for Schoology, SIS Account, Google, or the FCPS Network?
- Recover or reset a forgotten password or change an existing password by through the FCPS password management page.

Submit a ticket on our parent and student IT support portal and a tech support person will be back in touch with you as soon as possible.